Hospitals are bending over backward to increase their patient satisfaction scores, and, especially now, as it may affect their ability to bill patients. Hospitals are adding room service, suites, and even “care guides” to help patients meet health and recovery goals.
The answer to patient satisfaction isn’t a new piano in the lobby, it’s right inside each patient’s room. It’s the nurse. Nurses say they’re often asked, “can you just sit with me a while?” by a patient. Or the patient will even ask a nurse who’s charting if he or she can just turn around and face them while they have to also look at the computer.
… Read more about: Patient satisfaction is easy. Talk to a nurse. »