Essentia (Page 4)

By Mathew Keller RN, JD

Mathew Keller, RN JD Regulatory and Policy Nursing SpecialistMathew Keller, RN JD
Regulatory and Policy Nursing Specialist

Regulatory and Policy Nursing Specialist

Limousine service, upgraded television setsnurse/patient “scripts,” gourmet food service, nurse uniform requirements – hospitals all over the U.S. are offering more “customer-centric” patient care in order to increase patient satisfaction scores, which are becoming more and more important for Medicare reimbursements.

These efforts often have unintended consequences.

In the first place, customer-centric interventions rarely (if ever) improve the quality of care patients receive: rather, they merely improve patients’ perceptions of care.
… Read more about: Essentia Health: Listen to your nurses  »

By Shannon Cunningham

Director of Governmental and Community Relations

It’d be great if we all could elect our own boss. And the boss’ boss. And the boss’ boss’ boss. A vote against is a vote to fire them. A yes vote is a vote to hire them. Most importantly, no vote at all signals that you just don’t care. Sound familiar? Maybe because we actually can do that now.

It’s why elections matter. Take Attorney General Laurie Swanson, for example. The Minnesota Nurses Association has had a longstanding great relationship with AG Swanson. We have worked with her extensively on issues, such as fair billing practices at hospitals and preventing a merger of Sanford Health and the University of Minnesota..
… Read more about: Politics & Contracts Go Together Like Peanut Butter and Jelly  »