MNA NewsScan, March 4, 2013: Chasm between boardroom and bedside; MRSA quirks
NOTES ON NURSING
Study: Management Not in Tune with Quality Improvement It appears that while hospital management asserts that patient-centred care is important and invests in patient satisfaction and patient experience surveys, our findings suggest that the majority do not have a structured plan for promoting improvement of patient satisfaction and engaging clinicians in the process.
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